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Business English Guide Blog: Essential Skills, Telephoning, Part I

Making a business-related phone call in English can be very intimidating for non-native speakers. However, those working in English-speaking work environments can boost their confidence by learning and practicing a few phrases that will help them navigate most business calls. In this post, underlined phrases are those that are vital for basic telephone conversations. 1. Introductions as a receiver As the receptionist or person answering a call, it is important to also fist introduce yourself and the name of the company/organization. Ring… Ring… “Hello, this is Stan White at Business101, how may I help you?” Mr. White should have a friendly tone with the caller. 2. Introductions as a caller L

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bisii Sprachschule Mannheim

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